Privacy Policy

Digital Traffiq ("Digital Traffiq", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, protect and process information when you visit our website, use our services, contact us, submit an enquiry, or make a payment through our website.

Our website is available at https://digitaltraffiq.in/

1. Information We Collect

Depending on how you interact with Digital Traffiq, we may collect the following categories of information:

1.1 Personal Information

This may include:

• Full name
• Email address
• Phone or mobile number
• Company or organisation name
• Business information
• Billing information
• Communication preferences
• Information provided through enquiry or contact forms

1.2 Payment Information

When you purchase a service from us, payments may be processed through third-party payment service providers such as Razorpay or other authorised payment processors.

We generally do not directly store complete card numbers, CVV numbers, UPI PINs, passwords or other sensitive payment credentials on our servers. Payment information may be collected and processed by the relevant payment service provider according to its own privacy policy and security practices.

1.3 Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or source
• Website interaction information

2. How We Collect Information

We may collect information when you:

• Visit or browse our website
• Submit a contact or enquiry form
• Request a quotation or consultation
• Book a meeting or appointment
• Purchase or subscribe to our services
• Make a payment
• Communicate with our team
• Subscribe to marketing communications
• Interact with our website, advertisements or digital campaigns

3. How We Use Your Information

We may use the information collected for legitimate business purposes, including:

• Providing and delivering our services
• Responding to enquiries and requests
• Preparing quotations and proposals
• Processing payments and invoices
• Providing customer support
• Managing customer accounts and projects
• Communicating about services and transactions
• Sending service-related notifications
• Improving our website and services
• Analysing website and marketing performance
• Preventing fraud, abuse or unauthorised activity
• Complying with applicable legal and regulatory requirements

4. Marketing Communications

Where permitted by applicable law and where appropriate consent has been provided, we may contact you through email, telephone, WhatsApp, SMS or other communication channels regarding our services, offers, updates, educational content and business information.

You may request to stop receiving promotional communications at any time by contacting us or using the unsubscribe mechanism provided in the relevant communication.

5. WhatsApp, Email and Marketing Automation

Digital Traffiq provides digital marketing, email marketing, WhatsApp automation, lead management, CRM, chatbot and workflow automation services.

Where these services are provided to customers, information may be processed through third-party platforms, APIs, CRM systems, communication providers, automation tools or analytics platforms selected for the relevant project.

Customers are responsible for ensuring that the contact information, marketing lists and customer data supplied to Digital Traffiq have been collected and shared lawfully and with any required consent.

6. Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and measure marketing performance.

We may use analytics, advertising and performance measurement technologies provided by third parties. These technologies may collect information about website visits, interactions and advertising activity.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

7. Third-Party Service Providers

We may use trusted third-party service providers to operate and improve our business. These may include providers for:

• Payment processing
• Website hosting
• Email delivery
• WhatsApp or messaging services
• CRM and lead management
• Marketing automation
• Analytics
• Advertising platforms
• Cloud storage
• Customer support
• Business communication

Such providers may process information on our behalf in accordance with their applicable terms, privacy policies and security practices.

8. Payment Processing

Payments for our services may be processed through Razorpay or another authorised third-party payment gateway.

When you make a payment, certain information may be shared with the payment processor as necessary to authenticate, process and complete the transaction, prevent fraud and comply with applicable laws.

We encourage you to review the privacy policy and terms of the relevant payment service provider before completing a transaction.

9. Data Security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, misuse or destruction.

However, no method of transmission or electronic storage is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and financial records, resolving disputes, enforcing agreements and complying with legal obligations.

11. Sharing of Information

We do not sell or rent your personal information as a commercial product.

We may disclose information where reasonably necessary:

• To provide requested services
• To payment processors and technology providers
• To service providers working on our behalf
• To comply with applicable laws or legal processes
• To protect our rights, property or users
• To detect or prevent fraud or security threats
• With your consent or at your direction

12. Third-Party Links

Our website may contain links to third-party websites, platforms or services. These third-party websites operate independently and may have their own privacy policies.

Digital Traffiq is not responsible for the privacy practices, content or security of third-party websites.

13. Children's Privacy

Our services are primarily intended for businesses, professionals and organisations. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

14. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to request access, correction, updating or deletion of certain information.

To submit a privacy-related request, please contact us using the contact information provided below. We may need to verify your identity before processing certain requests.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

Any updated version will be published on this page with a revised "Last Updated" date. You are encouraged to review this page periodically.

16. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy, please contact Digital Traffiq:

Digital Traffiq
Website: https://digitaltraffiq.in/
Email: bluemixdigital@gmail.com
Phone: +91 95661 64320